My shipment is held up
Goods held at customs, an official notice, delays, a missing NOM or a suspended importer registry. Tell us what’s happening and we’ll review your case.
Review my operationMonday to Friday, 9:00 a.m. to 6:00 p.m. (Mexico City time)
Let’s talk about your operation.
Message us on WhatsApp, call us or send us an email. The MexPyme team will assist you from Mexico City.
- +52 55 3905 3993 (opens in a new tab)
WhatsApp
Tell us about your case in writing. You can send us photos and documents.
Open WhatsApp (opens in a new tab) - +52 55 3905 3993
Phone
Call us during office hours.
Email
To send us documents or a detailed inquiry.
Hours
Monday to Friday, 9:00 a.m. to 6:00 p.m. (Mexico City time)
Central Mexico time.
City
Mexico City
We assist you by WhatsApp, phone and email.
Review your case
Is your shipment held up, or do you want to start importing?
Answer a few questions about your operation and we’ll contact you through the channel you prefer. That way, when we call you, we already know what it’s about.
I want to start importing or exporting
We work through the first steps with you: tariff classification, permits, total landed cost and route.
Tell you about my projectPrefer to write directly? Message us on WhatsApp (opens in a new tab) or email us your project.
If you already have documents, keep them handy
- Commercial invoice
- Bill of lading or air waybill
- Customs entry (pedimento), if there is one
- The official notice, if you received one
- Photos of the goods and their label
Don’t share passwords, your e.firma (electronic signature) or account numbers by WhatsApp or email.
Company information
Legal details and social media.
Legal details
- Legal name
- Productores y Microempresarios Mexicanos Mexpyme, S.C.
- RFC (Mexican tax ID)
- PMM1002045T8
- In operation since
- 2010
See also our privacy notice.